RoamDog – Terms & Conditions

 

Last updated: 24/12/2025

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These Terms & Conditions apply to all services provided by RoamDog (“RoamDog”, “we”, “us”, “our”) to clients (“you”, “your”). By making a booking or using our services, you agree to be bound by these Terms & Conditions.

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Services

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RoamDog provides professional dog walking, outdoor enrichment, transport and related pet handling services. Services are delivered using a structured, supervision-based model.

 

The nature, duration, location and composition of activities may vary based on conditions, safety considerations and dog suitability.

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Eligibility & Acceptance

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We accept only dogs assessed as suitable for structured group or supervised environments.

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We reserve the right to:

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• refuse or discontinue services at any time where a dog is deemed unsuitable

• modify activities, routes, group sizes or service formats

• suspend services where safety, welfare or behavioural concerns arise

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These decisions are made in the interests of all dogs, handlers and the public.

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Health, Behaviour & Disclosure

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You warrant that your dog:

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• is in good general health

• is free from contagious illness

• is appropriately vaccinated in accordance with veterinary advice

• has no undisclosed behavioural, medical or handling issues

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You must promptly notify us of any changes to your dog’s health, behaviour or medication.

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Failure to disclose relevant information may result in suspension of services.

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Care Standards

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RoamDog will take reasonable care in the handling and supervision of dogs while they are in our care.

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Dogs remain animals with inherent unpredictability, and no outcome can be guaranteed.

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Veterinary Treatment & Emergencies

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If a dog becomes unwell or injured while in our care, we may seek veterinary treatment where reasonably necessary.

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Where practicable, we will attempt to contact you prior to treatment. In urgent circumstances, treatment may be authorised without prior contact to protect animal welfare.

Risk & Insurance Acknowledgement

Certain risks are inherent in animal handling, outdoor activity and group environments.

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By using our services, you acknowledge and accept the risks outlined in the RoamDog Client Liability, Risk & Insurance Acknowledgement, which forms part of these Terms & Conditions and must be accepted prior to service commencement.

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Owner Responsibilities

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You are responsible for ensuring that:

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• all information provided to RoamDog is accurate and complete

• your dog is suitable for the services booked

• collars, harnesses or equipment provided are fit for purpose

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RoamDog may use its own equipment where deemed necessary for safety or control.

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Transport

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Where transport is provided, dogs will be transported using secure, purpose-appropriate systems.

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Transport routes, timing and arrangements may vary based on operational requirements.

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Fees, Bookings & Cancellations

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Fees are as advised at the time of booking.

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Cancellations, rescheduling and refunds are subject to any cancellation policy communicated at the time of booking or published on our website.

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Media & Photography

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We may capture photos or video during services for operational or promotional purposes.

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You may opt out of promotional use by notifying us in writing.

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Limitation of Liability

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To the extent permitted by law, RoamDog’s liability is limited to the remedies available under the Australian Consumer Law.

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Nothing in these Terms excludes, restricts or modifies any consumer guarantees that cannot be excluded under law.

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Changes to Terms

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We may update these Terms & Conditions from time to time. The current version will be available on our website and applies from the date of publication.

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Governing Law

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These Terms & Conditions are governed by the laws of Western Australia and the Commonwealth of Australia