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FAQ
No. All standard service costs are displayed above; add-ons are optional and clearly priced.
Yes - all sessions include safe, professional pick-up and drop-off in our purpose-built vehicle, and structured handling throughout the day.
RoamDog delivers behaviour-aware handling, structured group experiences, professional assessment and door-to-door transport, which are not typical in standard daycare. Every dog is assessed for suitability and grouped based on temperament, not numbers.
RoamDog operates a structured, small-group model that relies on compatibility, calm handling and professional supervision. The suitability assessment allows us to understand your dog’s temperament, social style, health considerations and handling needs before participation.This ensures:- Appropriate group composition;- Reduced stress and and risk;- A better experience for all dogs involved * Submission of an assessment does not guarantee acceptance
If a dog is assessed as unsuitable for RoamDog we will communicate this clearly and respectfully. Our decisions are always based on welfare, safety and group dynamics, not convenience or capacity. In some cases, we may recommend alternative services or suggest reassessment at a later time.
RoamDog is not a daycare.Key differences include:- Small, compatibility-based groups- Behaviour-aware handlers- Structured activity and enrichment rather than free-for-all play- Grooming add-ons available- Door-to-door professional handling and transport- Suitability assessment-led intake- Fully insured- GPS tracking collars and crash tested safety crates to provide the highest level of safety for your dog.
Off-lead activity is not guaranteed and depends on suitability, environment and conditions on the day. Decisions around lead use are made conservatively and in real time, prioritising safety and control over freedom.
Urban Enrichment sessions are offered on fully booked days to provide structured, supervised enrichment for additional dogs, subject to staffing and suitability. They operate with the same professionalism and safety standards as Adventure days.
Full details are provided during booking, but generally:- An adventure credit is added to your account if you cancel your dog's adventure >48 hours prior to the adventure being scheduled.- If you cancel <48 hours, no credit is applied.This policy helps us manage staffing and maintain service quality.Our focus is on quality, calm engagement and wellbeing, not volume or constant stimulation.
RoamDog has a heat and weather policy built around your dog’s welfare. We check the forecast and conditions on the day and adjust where needed: earlier starts, shaded or water-based locations, shorter or lower-intensity activity, or an Urban Enrichment session in place of a standard adventure. Heat-sensitive dogs may have their adventure modified or be excluded. We’ll let you know if your dog’s adventure changes. How credits are handled is set out in our Terms.
We collect from homes across most of the Perth metro area, from the southern suburbs to the northern coast and out to the eastern suburbs. If you're unsure whether we cover your suburb, apply and we'll confirm.
No. To support pack compatibility at this stage, casual bookings are not available.
We use a purpose-built adventure vehicle designed for secure transport, safe handling and dog comfort. Our adventure vehicle is fitted out with an off-grid battery system, air-conditioning and temperature sensors to maintain safety and comfort at all times.Dogs are never treated as cargo and are supervised during transport.
No. There is no lock-in contract and no minimum term. Your membership simply runs from one billing cycle to the next, and you can cancel at any time with 30 days' notice. If you need a break, you can also pause your membership for 2 to 8 weeks a year with 7 days' notice. The assessment is free, with no obligation to join.Request a free assessment
Yes. If you work a fly-in fly-out, drive-in drive-out or other fixed rotating roster, your dog can keep a regular place in its pack and only go out in the weeks that suit your roster. You choose whether adventures happen while you are away at work or while you are home.The price is the same as any other membership, and an adventure credit is only used when your dog actually goes out, so your billing cycle just lasts longer. Common rosters like 8/6, 7/7, 2 weeks on/1 week off and 2 weeks on/2 weeks off all work, and you can change your roster with 14 days' notice. There is no lock-in contract.Just request an assessment as normal and let us know about your roster when we meet your dog. We will set it up with you.Request a free assessment
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