Q: What happens in extreme weather?

Adventures may be modified, shortened or cancelled in extreme weather conditions. Decisions are made conservatively and with dog welfare as the priority. Clients will be notified if changes are required.

Question 1

Are there any hidden fees?

Accepted Answer

No. All standard service costs are displayed above; add-ons are optional and clearly priced.

Question 2

Do these prices include transport and care?

Accepted Answer

Yes - all sessions include safe, professional pick-up and drop-off in our purpose-built vehicle, and structured handling throughout the day.

Question 3

Why is RoamDog priced differently to traditional daycare?

Accepted Answer

RoamDog delivers behaviour-aware handling, structured group experiences, professional assessment and door-to-door transport, which are not typical in standard daycare. Every dog is assessed for suitability and grouped based on temperament, not numbers.

Question 4

Why is a suitability assessment required before booking?

Accepted Answer

RoamDog operates a structured, small-group model that relies on compatibility, calm handling and professional supervision. The suitability assessment allows us to understand your dog’s temperament, social style, health considerations and handling needs before participation.This ensures:- Appropriate group composition;- Reduced stress and and risk;- A better experience for all dogs involved  * Submission of an assessment does not guarantee acceptance

Question 5

What happens if my dog is not accepted?

Accepted Answer

If a dog is assessed as unsuitable for RoamDog  we will communicate this clearly and respectfully. Our decisions are always based on welfare, safety and group dynamics, not convenience or capacity.  In some cases, we may recommend alternative services or suggest reassessment at a later time.

Question 6

How is RoamDog different from traditional dog daycare?

Accepted Answer

RoamDog is not a daycare.Key differences include:- Small, compatibility-based groups- Behaviour-aware handlers- Structured activity and enrichment rather than free-for-all play- Grooming add-ons available- Door-to-door professional handling and transport- Suitability assessment-led intake- Fully insured- GPS tracking collars and crash tested safety crates to provide the highest level of safety for your dog.

Question 7

Are dogs off-lead during adventures?

Accepted Answer

Off-lead activity is not guaranteed and depends on suitability, environment and conditions on the day.  Decisions around lead use are made conservatively and in real time, prioritising safety and control over freedom.

Question 8

What is Urban Enrichment / Overflow?

Accepted Answer

Urban Enrichment sessions are offered on fully booked days to provide structured, supervised enrichment for additional dogs, subject to staffing and suitability.  They operate with the same professionalism and safety standards as Adventure days.

Question 9

What is your cancellation policy?

Accepted Answer

Full details are provided during booking, but generally:- An adventure credit is added to your account if you cancel your dog's adventure >48 hours prior to the adventure being scheduled.- If you cancel <48 hours, no credit is applied.This policy helps us manage staffing and maintain service quality.Our focus is on quality, calm engagement and wellbeing, not volume or constant stimulation.

Question 10

What happens in extreme weather?

Accepted Answer

Adventures may be modified, shortened or cancelled in extreme weather conditions.  Decisions are made conservatively and with dog welfare as the priority. Clients will be notified if changes are required.

Question 11

Where do you operate?

Accepted Answer

RoamDog currently services select inner-Perth suburbs, with limited availability in adjacent areas subject to route capacity.  Our service area is intentionally defined to maintain quality and efficiency.

Question 12

Do you offer casual bookings?

Accepted Answer

No. To support pack compatibility at this stage, casual bookings are not available.

Question 13

What kind of vehicle do you use?

Accepted Answer

We use a purpose-built adventure vehicle designed for secure transport, safe handling and dog comfort.  Our adventure vehicle is fitted out with an off-grid battery system, air-conditioning and temperature sensors to maintain safety and comfort at all times.Dogs are never treated as cargo and are supervised during transport.

FAQ