Terms of Service

Client Service Agreement / Terms and Conditions of Service

Company: RoamDog Pty Limited (ACN 693 326 144)

Updated: 22 July 2026

About these Terms

These Terms and Conditions (Terms) govern your Membership with RoamDog Pty Limited (ACN 693 326 144) (RoamDog, we, us, our) and apply each time we provide Services to you.

Please read these Terms carefully before submitting your application. By submitting a Membership application, you confirm that you have read, understood and agree to be bound by these Terms. A glossary of defined terms is set out at the end of the Terms.

These Terms were last updated on 22 July 2026.

Application, Assessment and Membership Activation

To apply for a Membership, you must submit a completed application through our website. By submitting an application, you confirm that the information you provide is accurate and complete.

After receiving your application, we may conduct one or more of the following, at our discretion: a review of the information you have provided; a meet and greet with your dog; a trial adventure or supervised group session; a temperament or compatibility assessment; or any other review we consider appropriate. We will tell you what steps are required for your dog. The assessment process may vary between dogs.

We may ask you to complete your dog’s full Membership Profile at any point during or after the assessment process. Your Membership Profile must be complete before your Membership can be activated.

Following our assessment, we will notify you in writing that your dog has been:

declined — your dog is not suitable for our Services and no Membership will be offered;
approved and waitlisted — your dog has passed our assessment but no confirmed Pack place is currently available. We will contact you when a place becomes available; or
approved and offered a confirmed place — your dog has passed our assessment and a place in a Pack is available for you to accept.

If you are offered a confirmed Pack place, you must accept it within 72 hours of the offer being sent, unless a longer period is stated in the offer. We will send you reminders during this period and may also contact you by phone; where you confirm acceptance to us by phone, we may record that acceptance on your behalf. If you do not accept within the required time, the offer lapses and we may offer the place to another applicant.

Waitlist period. If your dog is approved and waitlisted, a 60-day waitlist period begins on the date we notify you of the approval. If we do not offer your dog a confirmed Pack place within that 60-day period, you may withdraw with no assessment and onboarding fee payable, or you may elect to remain on the waitlist for a further 60-day period (and so on for subsequent periods). We will contact you at the end of each 60-day period to ask which option you prefer. If you do not respond, we will move your dog to an inactive waitlist and no assessment and onboarding fee will be charged.

Your Membership begins on the Membership Activation Date. No Membership Fee is charged merely because you have applied, are on the waitlist, or have been approved but have not yet accepted a confirmed place.

We may decline to activate your Membership if your Membership Profile is incomplete or if information provided raises concerns not identified during the assessment process.

Each service zone can operate two Packs of up to six dogs each. Pack A is filled before Pack B. A Pack generally activates once five suitable dogs have confirmed places, but we may activate a Pack with fewer dogs at our discretion.

Your Membership is for a specific Zone Day. Your Zone Day is confirmed at activation and is set out in your Membership Profile. If you move to a different suburb, you must notify us and we will advise whether a transfer to a different Zone Day is possible.

Assessment and Onboarding Fee

Our assessment process involves time, resources and operational costs. Where your dog is approved and offered a confirmed Pack place but you subsequently decline that offer, fail to respond within the required time, or withdraw from the process after approval, an assessment and onboarding fee of $79 is payable to us.

The assessment fee is a genuine pre-estimate of the costs we incur in conducting the assessment process and holding a Pack place for your dog, including staff time, administrative costs and the opportunity cost of the reserved place.

The assessment fee is not payable where:

your dog is declined following assessment;
you withdraw before the assessment takes place;
we do not offer your dog a confirmed Pack place within the applicable 60-day waitlist period (or any further period you have elected); or
we withdraw your dog’s approval or decline to proceed for suitability, safety or operational reasons, unless this results from your serious breach of these Terms.

We will issue you an invoice for the assessment fee before any amount is debited. You authorise us to debit the assessment fee from your stored payment method no earlier than 3 days after the invoice is issued, or you must otherwise pay the invoice within 7 days of receipt.

We will clearly disclose the assessment fee to you before you submit your application and before any assessment commences.

Services

Subject to these Terms, your Membership entitles your dog to participate in one Adventure Service per Credit. Each Adventure Service includes: door-to-door collection from your Site; transport with other Pack members in individually secured vehicle crates; group walking, exploration and adventure activities in outdoor environments, which may include beaches, bushland, parks, reserves and other suitable locations; off-lead activity where appropriate and legally permitted; water access and swimming where suitable and safe; reasonable post-adventure rinsing and cleaning; and door-to-door return to your Site.

We select the destination and activity for each service based on conditions on the day. We may change the planned destination or activity at any time, without notice, where we consider it necessary or appropriate for reasons including: weather, temperature or environmental conditions; fire risk or emergency closures; access restrictions; the composition or needs of the Pack on the day; or the safety or welfare of any dog in our care. No credit or refund is payable solely because we change the destination or activity, provided we deliver a service of reasonable quality.

Where weather or other conditions prevent us from conducting a standard Adventure Service, we may substitute an Urban Enrichment Service. The Urban Enrichment Service is a modified, lower-intensity activity conducted in a controlled environment. Where an Urban Enrichment Service is substituted, your Credit is used as normal. No refund or additional Credit is issued solely because an Urban Enrichment Service was substituted.

We may at any time, acting reasonably in the interests of safety or welfare: remove your dog from a group activity and manage them separately; end your dog’s participation in a service early and arrange for their return; use leads, long lines, crates, muzzles or other safety equipment where we consider it necessary; or exclude your dog from a particular activity, environment or group. The Credit consequences of these actions are set out in the Cancellations section.

Our Services take place in outdoor environments that may involve natural hazards including uneven terrain, water, wildlife, other animals and changing weather conditions. We will take reasonable care to manage known risks, but you acknowledge that: outdoor environments involve inherent risks that cannot always be anticipated or eliminated; conditions may change during a service; and we may need to modify, curtail or end a service early where conditions change in a way that affects the safety or welfare of any dog in our care.

We may subcontract the delivery of any part of the Services without your prior consent. Subcontracting does not affect our obligations to you under these Terms, and we remain responsible for the acts and omissions of our subcontractors.

Optional Add-On Services

Where we offer optional Add-On Services (for example, grooming services such as washing, nail trimming or paw care) and you select them, the following applies. Add-On Services are delivered after the relevant adventure and only where your dog is relaxed and suitable on the day. We may decline to provide any Add-On Service where we reasonably determine it is not appropriate for your dog’s welfare or temperament on the day. You are only charged for an Add-On Service when it is actually performed; where an Add-On Service is not provided for any reason, you will not be charged for it. Add-On Service pricing is as published on our website or otherwise notified to you before you select the service.

Membership, Credits and Billing

Your Membership Fee is $539 per Billing Cycle (or such other amount as published on our website from time to time). It is charged in advance to your stored payment method at the start of each Billing Cycle, with your first payment charged on your Membership Activation Date.

At the start of each Billing Cycle, we will issue you four Credits. A new Billing Cycle begins, and the next Membership Fee becomes payable, when all Credits available to you (including any rolled-forward Credits) have been used or forfeited in accordance with these Terms. A Billing Cycle will typically run for around one month, but may be longer where Credits are restored, roll forward, or services do not proceed.

Credit rollover. Credits are treated as follows:

A Credit restored because you cancelled a scheduled service more than 48 hours in advance (Customer-Rolled Credit) rolls forward for use on a later scheduled service. You may hold a maximum of 2 Customer-Rolled Credits at any time; if a further early cancellation would exceed that cap, the additional Credit is forfeited. Each Customer-Rolled Credit expires 60 days after it is restored if unused.
A Credit restored because we cancelled or did not provide a service (RoamDog-Restored Credit) — including cancellations for public holidays, weather, vehicle, staffing or operational reasons, and Force Majeure Events — rolls forward without cap and without expiry while your Membership is active. If RoamDog-Restored Credits accumulate, we will arrange make-up services or a billing adjustment.
All Credits are forfeited on termination of your Membership, except as expressly set out in the Termination section.

We may change the Membership Fee or the Services by giving you 30 days written notice. If you do not agree, you may cancel your Membership before the end of that 30 day period and the change will not apply to you. If you do not cancel within that period, you will be taken to have accepted the change.

By accepting these Terms, you authorise us to charge your stored payment method for your Membership Fee when it falls due. Some charges under these Terms cannot be fixed in advance, including emergency veterinary reimbursements, damage or cleaning costs caused by your dog, and search and recovery costs. For those variable charges, we will send you an itemised invoice with supporting documentation via our platform or by email before debiting your stored payment method.

You may withdraw your payment authorisation by giving us 30 days written notice, provided all outstanding amounts have been paid in full at the time of withdrawal.

If a payment fails, we will notify you and your Membership will be paused immediately. No Services will be provided until the outstanding amount is paid in full. If the outstanding amount remains unpaid for more than 14 days after the due date, we may terminate your Membership in accordance with these Terms.

If we attend at the scheduled time and cannot provide the service because you have not provided access, your dog is unavailable, or for any other reason within your control, the Credit for that service is forfeited and no refund is issued.

Where applicable, GST will be shown separately on our invoices and you agree to pay it.

Property Access and Unattended Collection

Your first collection must be attended. You or an authorised adult must be present at the Site at the time of the first collection to meet our team and confirm the access arrangements.

Before unattended collection and return services commence, you must complete and return to us a signed Unattended Access Form. The Unattended Access Form records: the authorised access method (key, lockbox, keypad code or other); the agreed entry point and dog collection area; alarm, gate and security arrangements; any other people or animals that may be present at the property; CCTV or surveillance systems; property-specific risks or hazards; handler instructions; and emergency contacts.

The Unattended Access Form forms part of your agreement with us and is incorporated into these Terms. By completing and returning the Unattended Access Form, you authorise us to enter the agreed area of your property for the purpose of collecting and returning your dog in accordance with the access arrangements recorded in that form. We will not enter any area of your property beyond what is necessary for collection and return. In the event of any inconsistency between these Terms and the Unattended Access Form on a matter specifically addressed in the Unattended Access Form, the Unattended Access Form prevails.

You are responsible for: ensuring that the access arrangements recorded in the Unattended Access Form are accurate, functional and up to date; notifying us promptly of any change to your access arrangements before the next scheduled service; ensuring the agreed entry area is safe and free from hazards at the time of collection and return; ensuring that no unexpected person or animal is present at the property that could prevent or complicate collection or return; and ensuring that your dog is accessible and ready for collection at the scheduled time.

After collecting your dog, we will take reasonable steps to secure the entry point in the manner specified in the Unattended Access Form. We are not responsible for the security of any other part of your property. We are not liable for any loss or damage arising from our securing the property in the manner you have specified, unless caused by our negligence.

If we arrive at the scheduled time and are unable to gain access due to a failure of your access arrangements, we will attempt to contact you. If we cannot gain access and cannot reach you within a reasonable time, we may skip the service for that day. The Credit for that service will be forfeited in accordance with the Cancellations section.

If we lose a key or believe that access information has been compromised, we will notify you as soon as practicable. We will bear the reasonable cost of replacing a key or lockbox if the loss was caused by our negligence. If the loss was not caused by our negligence, you are responsible for replacement costs.

If our team arrives at your property and reasonably considers the premises to be unsafe, they may decline to enter and the service will not proceed. We will notify you as soon as practicable. The Credit for that service will be restored where we decline to enter due to a genuine safety concern.

If our team arrives and finds an unexpected person or animal at the property that was not disclosed in the Unattended Access Form and that prevents or complicates safe collection, we may decline to collect your dog. We will notify you as soon as practicable. Where we are unable to collect your dog due to circumstances within your control, the Credit for that service is forfeited in accordance with the Cancellations section.

Emergency Veterinary Care

By accepting these Terms, you authorise us to arrange emergency veterinary care for your dog if we reasonably consider that such care is necessary during the provision of Services.

In a dog emergency, we will: immediately attempt to contact you using all contact details in your Membership Profile; attempt to contact your nominated emergency contacts; follow any emergency care instructions and spending limits you have provided; transport your dog to your nominated veterinarian or the nearest available veterinary clinic if we cannot reach you and the situation is urgent; and authorise necessary emergency treatment on your behalf, up to any spending limit you have specified, or if no limit is specified, such treatment as is reasonably necessary in the circumstances. We will keep you informed of the situation and any decisions made as soon as reasonably practicable.

If you have specified a spending limit in your Membership Profile, we will endeavour to stay within that limit. If we cannot reach you and your dog’s life is at risk, we reserve the right to authorise treatment beyond your stated limit where a qualified veterinarian advises that immediate treatment is necessary to prevent death or serious harm. We will notify you of any expenditure beyond your stated limit as soon as practicable.

All emergency veterinary costs are your sole responsibility, except to the extent they were caused by our negligence or breach of duty. Where we pay emergency veterinary costs on your behalf to facilitate urgent treatment, we will issue you an itemised invoice and you must reimburse us within 7 days of receiving it. We may charge interest on any overdue amount at a reasonable rate, which we will notify you of at the time the invoice is issued.

You must: provide us in your Membership Profile with details of your preferred veterinary clinic and regular veterinarian; provide clear emergency care instructions and a spending limit if you wish to impose one; provide authority for us to access your dog’s veterinary records if required for emergency treatment; confirm your acceptance of financial responsibility for all emergency veterinary expenses; and once notified that your dog has been admitted to a veterinary clinic, promptly make arrangements to attend to your dog. We are not responsible for remaining with your dog during veterinary treatment and may need to continue providing Services to other dogs in our care.

We are not veterinary professionals and will rely on professional veterinary advice when making emergency care decisions. We will not be liable for any decision made in good faith regarding emergency veterinary care, provided we acted reasonably in the circumstances.

If your dog escapes while in our care, we will immediately commence reasonable search efforts and notify you. You agree to assist with search efforts. Where we exercised reasonable care and the escape was not caused by our negligence, we are not liable for loss or injury following the escape. You agree to reimburse our reasonable search and recovery costs in that circumstance.

Your Obligations and Representations

You agree to: comply with these Terms and our reasonable requests; ensure your dog is healthy, vaccinated and suitable for participation on each service day; provide accurate and complete information about your dog’s health, behaviour, history and needs in your Membership Profile and keep that information up to date; maintain accurate and functioning access arrangements at your Site; disclose any medical conditions, medications, allergies, previous injuries or behavioural concerns; be available for emergency contact during service periods; and provide us with all documentation, information, instructions and cooperation reasonably necessary to enable us to provide the Services.

All dogs must be up to date with vaccinations appropriate for their species, age and health status as recommended by a qualified veterinarian. You must provide proof of current vaccinations before Services commence and keep vaccinations current throughout your Membership.

You must inform us immediately if your dog: develops any illness or injury between services; is diagnosed with any contagious condition; is prescribed new medication; displays any unusual behaviour or symptoms; or has any change in health status that may affect their suitability for the Services.

We reserve the right to refuse Services or suspend your dog’s participation if we reasonably believe your dog is unwell, poses a health risk to other animals or our staff, or requires veterinary attention.

By accepting these Terms and submitting your Membership Profile, you represent and warrant that, to the best of your knowledge: your dog is in good health and fit for physical activity; your dog is appropriately vaccinated in accordance with veterinary advice; your dog is free from infectious or contagious disease, parasites or open wounds; your dog does not suffer from any condition that would materially increase risk during transport or group activity, including heat sensitivity, respiratory, cardiac, neurological or mobility conditions, unless that condition has been disclosed to us and we have approved your dog’s participation subject to any relevant controls; and any behavioural history that is material to your dog’s suitability for group activities has been disclosed to us in your Membership Profile.

Where you have truthfully disclosed a prior behavioural or medical incident in your Membership Profile and we have approved your dog’s participation (whether unconditionally or subject to controls), you will not be taken to be in breach of these Terms solely because of that disclosed history. This clause does not limit our right to withdraw approval or suspend participation if your dog’s behaviour or condition changes after approval.

Your representations in this clause are made on an ongoing basis throughout your Membership. If any representation becomes inaccurate, you must notify us immediately.

Cancellations

The following rules apply to all cancellations and service changes. Where a Credit is restored under this section, it rolls forward in accordance with the Credit rollover rules in the Membership, Credits and Billing section.

Customer cancellations

If you cancel a scheduled service more than 48 hours before it is due to commence, your Credit is restored as a Customer-Rolled Credit. If you cancel less than 48 hours before the service is due to commence, or after the service has commenced, your Credit is forfeited. No monetary refund is issued for any customer cancellation.

If your dog is unwell or temporarily unsuitable for participation, you must notify us as soon as possible. The same timing rules above apply. We may ask you to provide veterinary confirmation where illness is cited as the reason for a late cancellation. We will consider requests for Credit restoration in genuine circumstances on a case-by-case basis, but restoration is at our discretion.

If we attend at the scheduled time and cannot collect your dog because you have not provided access, your dog is unavailable, or for any other reason within your control, your Credit is forfeited and no refund is issued.

Genuine emergencies

If you need to cancel due to a genuine emergency, please contact us as soon as possible. We will consider requests for Credit restoration in genuine emergency circumstances on a case-by-case basis, but restoration is at our discretion.

RoamDog cancellations

We may cancel a service or exclude your dog from a service if: we determine that we cannot safely provide the service; you have not provided accurate information about your dog’s health or behaviour; your dog displays aggressive, dangerous or unsuitable behaviour; your dog is unwell, unvaccinated or requires veterinary attention; your Site is unsafe for our team; weather or environmental conditions make the service unsafe; or a Force Majeure Event occurs.

Where we cancel an entire service for any reason — including reasons within our control, public holidays, weather (whether or not an Urban Enrichment Service could have been substituted but was not), or a Force Majeure Event — your Credit is restored as a RoamDog-Restored Credit. The only exceptions are: where we substitute an Urban Enrichment Service, in which case your Credit is used as normal; and where we cancel due to your misrepresentation or your dog’s undisclosed condition, in which case your Credit is forfeited and no refund is issued.

Where we exclude your dog individually while the service proceeds for other dogs, your Credit is forfeited only where the exclusion arises from your breach of these Terms, your failure to disclose relevant information, or your dog’s behaviour on the day. In all other cases — including exclusion due to weather sensitivity or other welfare precautions specific to your dog — your Credit is restored as a RoamDog-Restored Credit.

Where a service is ended early due to conditions arising after it has commenced: if the service is ended within the first half of its scheduled duration, your Credit is restored as a RoamDog-Restored Credit, unless the early end was caused by your dog’s behaviour, in which case the Credit is used; if the service is ended after the halfway point of its scheduled duration, the Credit is used.

Weather operating rules

We operate according to the following temperature guidelines, though we retain discretion to modify or cancel services at lower temperatures where conditions warrant it: below 30 degrees Celsius — normal service, subject to individual dog suitability; 30 to 34.9 degrees Celsius — service may proceed with increased controls and modified activity; 35 to 39.9 degrees Celsius — standard adventure services are not conducted and an Urban Enrichment Service may be substituted; 40 degrees Celsius and above — all services cancelled and Credits restored as RoamDog-Restored Credits.

Heat-sensitive dogs, including brachycephalic breeds, senior dogs and dogs with relevant health conditions, may be excluded or have their service modified at lower temperatures where we consider it appropriate in the dog’s best interests. Credits for weather-based individual exclusions are restored as RoamDog-Restored Credits.

Membership Pause

You may request a temporary pause of your Membership for a minimum of 2 weeks and a maximum of 8 weeks per calendar year by giving us at least 7 days written notice before the pause is to commence. During an approved pause, no services are scheduled, no Credits are consumed, no Membership Fee falls due, and your dog’s place in the Pack is held, subject to the clause below. Your current Billing Cycle resumes when the pause ends.

We cannot guarantee that your dog’s Pack place will be held for a pause of more than 4 weeks. If we are unable to hold the place, we will notify you and you may either end the pause early or accept that your dog will be waitlisted for the next available place upon your return.

We may decline a pause request where it would cause operational disruption or where your account has an outstanding balance.

Public Holidays and Planned Shutdowns

We do not operate on public holidays in Western Australia. If your Zone Day falls on a public holiday, no service will be provided for that week. Your Credit is not consumed: it is retained and rolls forward as a RoamDog-Restored Credit, and your Billing Cycle extends accordingly. No additional charge arises because of a public holiday non-service day.

We may schedule planned shutdown periods, for example over the Christmas and New Year period. We will give you at least 14 days written notice of any planned shutdown. During a shutdown, no services are scheduled, no Credits are consumed, and no Membership Fee falls due; your current Billing Cycle resumes when services resume.

Term and Termination

Your Membership begins on the Membership Activation Date and continues on a Billing Cycle basis until terminated in accordance with these Terms.

Either party may terminate the Membership at any time by giving 30 days written notice to the other party. Your Membership Fee for the current Billing Cycle is not refunded on termination, but you retain the right to use any remaining Credits from that cycle during the notice period.

We may terminate your Membership immediately by written notice if: you breach a material term of these Terms and the breach has not been remedied within 10 Business Days of us notifying you of it; you provide false or materially misleading information about your dog; your dog causes serious injury to another animal or person and we reasonably consider that continued participation poses an unacceptable risk; you fail to make payment and the outstanding amount remains unpaid for more than 14 days after the due date; or you are unable to pay your debts as they fall due.

You may terminate your Membership immediately by written notice if we breach a material term of these Terms and the breach has not been remedied within 10 Business Days of you notifying us of it.

On termination: we will cease providing the Services; you must pay all amounts due and owing up to the date of termination; unused Credits are forfeited and are not refunded, except where termination is by you due to our material breach, in which case we will provide a pro-rata refund of your Membership Fee for the unused Credits in the current Billing Cycle; and we may retain your information to the extent required by law or our standard backup procedures, and will handle it in accordance with our Privacy Policy.

Termination does not affect any rights or liabilities that have accrued before the date of termination.

Liability

Nothing in these Terms excludes, restricts or modifies any right or guarantee you have under the Australian Consumer Law that cannot be excluded, restricted or modified by agreement. Our liability for a failure to comply with a consumer guarantee that cannot be excluded is limited, to the extent permitted by law, to resupplying the Services or paying the cost of having the Services resupplied.

Subject to your consumer law rights: neither party will be liable to the other for any consequential, indirect or special loss arising from or in connection with these Terms, however caused; and our total aggregate liability to you for all claims arising from or in connection with these Terms in any 12 month period is limited to the total Membership Fees paid by you in that period.

We are not liable for the illness, injury or death of your dog unless directly caused by our negligence or breach of duty. You acknowledge that dogs may become ill or injured for reasons beyond our control, including: pre-existing or hereditary conditions; age-related issues; stress or anxiety in outdoor or group environments; interactions or play-related injuries between dogs, occurring despite our reasonable care and supervision; ingestion of foreign objects or substances in outdoor environments; environmental factors including terrain, weather and wildlife; or other factors unrelated to our care.

Where both parties have contributed to a loss, any liability will be apportioned accordingly. We do not exclude liability for loss to the extent it was caused or contributed to by our negligence or breach of duty.

We are not liable for any loss, damage or injury resulting from: inaccurate, incomplete or misleading information provided by you; your failure to disclose relevant health or behavioural information about your dog; your dog’s pre-existing medical conditions that were not disclosed to us; circumstances beyond our reasonable control; or your breach of these Terms.

Where we have acted in good faith and exercised reasonable care in making emergency veterinary care decisions in accordance with these Terms, we are not liable for any adverse outcome arising from those decisions.

You agree to indemnify and hold us harmless, including our Personnel, against any liability arising from or in connection with: any inaccurate, incomplete or misleading information provided by you about your dog’s health, behaviour or history, including any failure to disclose a material matter in your Membership Profile; any undisclosed medical condition, behavioural issue or characteristic of your dog that materially increases risk during the Services; injury, loss or damage caused by your dog to any third party, including other dogs, people or property, while in our care, except to the extent directly caused by our negligence or breach of duty; and any claim, demand or proceeding brought by a third party arising from your dog’s conduct or condition during the provision of Services, except to the extent directly caused by our negligence or breach of duty.

Where your dog escapes while in our care and we exercised reasonable care and the escape was not caused by our negligence, we are not liable for any loss or injury following the escape. You agree to reimburse our reasonable search and recovery costs in that circumstance.

All emergency veterinary costs are your sole responsibility except to the extent caused by our negligence or breach of duty, as set out in these Terms.

Intellectual Property, Privacy and Confidentiality

We own all intellectual property rights in our materials, systems, branding, content and services. Nothing in these Terms transfers any of those rights to you.

We may capture photographs, video recordings and other content of your dog during the Services for operational purposes, including safety records, incident documentation and private customer report cards. This content may be shared with you through our platform.

We may use content of your dog for promotional and marketing purposes, including on our website and social media. The terms on which we do so are governed by our Photo and Video Content Release. If you have not signed a release, we will seek your consent before using content of your dog for promotional purposes.

We handle your personal information in accordance with our Privacy Policy and applicable privacy laws, including the Privacy Act 1988 (Cth). Our Privacy Policy is available on our website. By accepting these Terms, you acknowledge that you have read our Privacy Policy.

We collect, use and disclose your personal information for the purposes of providing the Services, managing your Membership, communicating with you, complying with our legal obligations, debt recovery, insurance, and for other purposes described in our Privacy Policy.

We may disclose your information to our Personnel, subcontractors, veterinary providers, insurers, legal advisers and, where required, regulatory authorities. We will not disclose your information for any other purpose without your consent, except as required by law.

Nothing in these Terms prevents you from making a genuine complaint to a regulatory authority, contacting your insurer or veterinarian, obtaining legal advice, or posting a lawful review of our Services.

General

These Terms are governed by the laws of Western Australia. Each party submits to the exclusive jurisdiction of the courts of Western Australia.

Notices under these Terms must be in writing. Notices may be sent by email or post to the address last notified by the recipient. A notice sent by email is taken to have been received at the time of transmission. A notice sent by post is taken to have been received 48 hours after posting.

We may amend these Terms at any time by giving you 30 days written notice. If you do not agree with the amendment, you may cancel your Membership before the end of that 30 day period and the amendment will not apply to you. If you do not cancel within that period, you will be taken to have accepted the amendment.

Before commencing court proceedings about a dispute arising from these Terms, the party raising the dispute must notify the other party in writing and both parties must meet, in person, by phone or by video, within 10 Business Days of that notice to attempt to resolve the dispute. If the dispute is not resolved at that meeting, either party may refer it to mediation administered by a mutually agreed mediator. Nothing in this clause prevents either party from seeking urgent injunctive or other interlocutory relief.

Neither party is liable for any delay or failure to perform their obligations under these Terms to the extent caused by a Force Majeure Event, provided the affected party: notifies the other party as soon as reasonably practicable of the Force Majeure Event and its expected duration; and uses reasonable endeavours to minimise the impact of the Force Majeure Event. If a Force Majeure Event prevents a party from performing a material obligation for more than 60 days, the other party may terminate these Terms by written notice, effective immediately. This clause does not apply to a party’s obligation to pay money.

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a related entity or to a purchaser of our business without your consent, provided we give you reasonable notice. We may assign any debt owed by you to a debt collection agency or other third party without your consent.

Definitions

In these Terms, the following words have the meanings set out below.

Add-On Service means an optional additional service (such as grooming) selected by you and provided by us in addition to an Adventure Service, as described on our website, and charged only when performed.

Adventure Service means the standard group adventure activity described in these Terms, including door-to-door collection and return.

Billing Cycle means the period beginning when a Membership Fee is charged and four Credits are issued, and ending when all Credits available to you have been used or forfeited in accordance with these Terms.

Business Day means a day on which banks are open for general banking business in Perth, Western Australia, excluding Saturdays, Sundays and public holidays.

Credit means a single-use entitlement to one Adventure Service, subject to the rollover, expiry and forfeiture rules in these Terms.

Customer-Rolled Credit has the meaning given in the Membership, Credits and Billing section.

Force Majeure Event means any event beyond a party’s reasonable control, including acts of God, fire, flood, earthquake, tsunami, civil riot, revolution, terrorism, war, pandemic, epidemic, government-mandated shutdown or quarantine.

Membership means your active weekly adventure membership with us, as described in these Terms.

Membership Activation Date means the date on which we confirm in writing that your Membership has been activated following your acceptance of a confirmed Pack place.

Membership Fee means the fee of $539 per Billing Cycle, or such other amount as published on our website from time to time.

Membership Profile means the profile completed by you through our platform containing your dog’s details, health information, behavioural history, emergency contacts, veterinary details and access arrangements.

Pack means a group of up to six dogs assigned to the same Zone Day.

Personal Information has the meaning given in the Privacy Act 1988 (Cth).

Personnel means any of our employees, contractors, subcontractors, agents or representatives.

RoamDog-Restored Credit has the meaning given in the Membership, Credits and Billing section.

Services means the Adventure Services, any Urban Enrichment Services and any Add-On Services provided under these Terms.

Site means the property address specified in your Membership Profile from which your dog is collected and to which your dog is returned.

Terms means these Terms and Conditions and any documents incorporated by reference, including the Unattended Access Form.

Unattended Access Form means the separate form completed by you before unattended collection and return services commence, recording your access arrangements and related instructions.

Urban Enrichment Service means the modified, lower-intensity activity substituted for a standard Adventure Service in the circumstances described in these Terms.

Zone Day means the fixed weekday assigned to your suburb and service zone.