Terms of Service

Client Service Agreement / Terms and Conditions of Service

Company: RoamDog PTY Limited

ACN: 693 326 144

Updated: 11 June 2026

In these Terms, when we say you or your, we mean you. When we say we, us, or our, we mean RoamDog PTY Limited (ACN 693 326 144). We and you are each a Party to these Terms, and together, the Parties.

These Terms form our contract with you, and sets out our obligations as a service provider and your obligations as a customer. You cannot use our Services unless you agree to these Terms.

Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.

For questions about these Terms, or to get in touch with us, please email: admin@roamdog.com.au.

These Terms were last updated on 11 June 2026.

Online Acceptance

You accept these Terms by ticking the acceptance checkbox on our online assessment request form, booking form, client portal or any other online form that links to these Terms, or by otherwise asking us to provide Services. By accepting these Terms, you confirm that you have read, understood and agree to be bound by them.

OUR DISCLOSURES

Please read these Terms carefully before you accept. We draw your attention to:

● our privacy policy (on our website) which sets out how we will handle your personal information; and

● clause 11 (Liability) which sets out exclusions and limitations to our liability under these Terms.

These Terms do not intend to limit your rights and remedies at Law, including any of your Consumer Law Rights

1. Engagement and Term

1.1 These Terms apply from the Commencement Date until the date that is the earlier of:

(a) the date set out in the Booking Form;

(b) the date the Services are completed (as reasonably determined by us); or

(Term)

Care Standards and Welfare Priority

1.2 We will take reasonable care in the handling and supervision of dogs while they are in our care. Dogs remain animals with inherent unpredictability, and no outcome can be guaranteed. We reserve the right to refuse participation on any day, modify Services without notice, end a dog's activity early, cancel participation entirely, remove a dog from group activities, or isolate or crate a dog where we reasonably believe welfare or safety may be compromised. Safety decisions override scheduling, capacity, revenue, or refund considerations.

2. Booking Process and Acceptance

2.1 All assessment requests, Bookings and service requests must be made through our online platform using the relevant online form, assessment request form, Booking Form or client portal. You must provide complete and accurate information about your dog(s), including health status, vaccination records, behavioural characteristics, handling needs, reactivity, aggression history, bite history, medical conditions and any other information that may affect the safety or suitability of the Services.

2.2 All cancellations are subject to our Cancellation Policy, which forms part of these Terms and is set out in Annexure A.

2.3 Submitting a Booking request does not guarantee acceptance of your Booking. All Services are subject to our acceptance following a mandatory meet and greet session.

2.4 Submitting an assessment request does not guarantee acceptance into RoamDog. We may require an assessment, meet and greet, trial adventure, temperament review, compatibility review or any other onboarding step we consider reasonably necessary before accepting your dog for Services. If your dog is approved, we may offer a confirmed place, place your dog on a suitable waitlist, or decline to offer Services if no suitable place is available.

2.5 RoamDog is a membership-based service. A membership or recurring service arrangement will not commence, and the monthly membership fee will not be charged, unless your dog is approved, you accept a confirmed place, and we activate the membership or recurring service arrangement.

2.6 Unless otherwise stated in the Booking Form or agreed with you in writing, the RoamDog weekly membership is $539 per month per dog and includes 4 adventure credits per billing cycle. Adventure credits are subject to availability, suitability, safety, weather, cancellation and service terms set out in these Terms.

2.7 If your dog is approved and you later choose not to proceed, decline a confirmed place, do not respond to a confirmed place offer within the timeframe we specify, or withdraw after we have completed assessment, onboarding, administration or scheduling work, we may charge a $79 assessment and onboarding recovery fee. This fee is intended to recover part of our reasonable assessment, onboarding, administrative and lost-opportunity costs.

2.8 We reserve the right in our sole discretion to accept or reject any dog without limitation. We may require proof of vaccination and reserve the right to refuse services for dogs that are sick, unvaccinated, unsuitable for our care in our sole discretion, or deemed dangerous during our assessment.

2.9 By making a Booking, you represent and warrant that, to the best of your knowledge that your dog:

(a) has no history of aggression, threatening behaviour, or uncontrolled reactivity towards people, dogs, or animals;

(b) has never bitten, attempted to bite, or caused injury to a person or animal;

(d) tolerates handling, restraint, and crating;

(e) is in good health and fit for physical activity;

(f) is appropriately vaccinated in accordance with veterinary advice;

(g) is free from infectious or contagious disease, parasites, or open wounds; and

(h) does not suffer from any condition that would materially increase risk during transport or group activity (including heat sensitivity, respiratory, cardiac, neurological, or mobility conditions).

2.10 You acknowledge and accept that:

(a) dogs are unpredictable animals and their behaviour cannot be guaranteed;

(b) group activities and transport involve inherent risks including possibility of injury;

(d) outdoor activities involve environmental risks beyond our control,

this does not limit your Consumer Law Rights or our liability for negligence.

2.11 Where injury occurs between dogs during group activity and we have exercised reasonable care and supervision, each owner bears their own veterinary costs unless the injury arose due to a breach of clause 2.9 by that owner.

3. Services

3.1 In consideration of your payment of the Price, we will provide the Services in accordance with these Terms, whether ourselves or through our Personnel.

3.2 Changes to Booking dates, times, or services must be requested at least 48 hours in advance. Modifications are subject to availability and may incur additional charges. Significant changes may be treated as a new Booking requiring a new meet and greet session.

3.3 All variations to the Services must be agreed in writing between the Parties and will be priced in accordance with any schedule of rates provided by us, or otherwise as reasonably agreed between the Parties. If we consider that any instructions or directions from you constitute a variation to the scope of the Services or our obligations under these Terms, then we will not be obliged to comply with such instructions or directions unless agreed in accordance with this clause.

3.4 Notwithstanding clause 3.3, you agree that we may vary the Services or the Price at any time, by providing 30 days’ written notice to you (Variation Notice Period). If you do not agree to any amendment made to the Services or Price, you may, before the end of the Variation Notice Period, terminate these Terms by giving us 10 days’ notice in writing, in which case, the proposed variation will not come into effect and clause 12.3 will apply.

Optional Add-On Services

3.5 Where you select optional Add-On Services, we will provide these in accordance with your selection and subject to the exclusions published on our website. All Add-On Services are delivered post-adventure and are only performed if your dog is relaxed and suitable on the day. We reserve the right to decline to provide any Add-On Services where we reasonably determine it is not appropriate for your dog's welfare or temperament on the day. In the event an Add-On Service is not provided, you will not be charged for it.

4. Your Obligations

4.1 You agree to (and to the extent applicable, ensure that your Personnel agree to):

(a) comply with these Terms, all applicable Laws, and our reasonable requests;

(b) provide us (and our Personnel) with access to your Site as is reasonably necessary for us to provide the Services, free from harm or risk to health or safety at the times and on the dates reasonably requested by us or as agreed between the Parties;

(d) provide accurate information about your dog's behaviour and needs;

(e) provide secure access arrangements and any necessary codes or keys to the Site;

(f) provide enough food, treats, medication, cleaning supplies, litter, and any special equipment or instructions to last the full Service period;

(g) ensure no other person will be present during the Site visit, unless this has been pre-approved and noted in the Booking Form;

(h) disclose any medical conditions, medications, allergies, previous injuries, or behavioural concerns;

(i) be available for emergency contact during Service periods in accordance with clause 5; and

(j) provide us with all documentation, information, instructions, cooperation and access reasonably necessary to enable us to provide the Services.

4.2 If our staff determine that the Site is unsafe upon arrival, we reserve the right to refuse entry and discontinue Services without penalty.

4.3 Access and Security Arrangements: We require access to agreed Sites only, typically your yard or entry area. Internal home access is discouraged. Access methods may include physical keys, lockboxes, or smart locks/keypad codes (with your consent). If access fails at the time of scheduled pick-up or drop-off, we may attempt to contact you, skip the Service, and apply applicable charges in accordance with these Terms. You acknowledge that access failure due to your actions or omissions may result in charges being applied without Service delivery.

4.4 You agree to pay our additional costs reasonably incurred as a result of you failing to comply with this clause 4.

5. Emergency Care and Procedures

5.1 By accepting these Terms and completing the Booking Form, you authorise us to arrange emergency veterinary care for your dog if we determine in our reasonable opinion that such care is necessary during the provision of Services.

5.2 In the event of a dog emergency, we will:

(a) immediately attempt to contact you using all contact details provided in the Booking Form;

(b) attempt to contact any emergency contacts you have nominated; (c) follow any specific emergency instructions and spending limits you have provided in the Booking Form;

(d) transport your dog to your nominated veterinarian or the nearest available veterinary clinic if we cannot contact you and the situation is urgent;

(e) authorise necessary emergency treatment on your behalf up to any spending limit you have specified, or if no limit is specified, such treatment as is reasonably necessary in the circumstances; and

(f) keep you informed of the situation and any decisions made as soon as reasonably practicable.

5.3 You acknowledge and agree that:

(a) where we pay emergency veterinary costs on your behalf to facilitate urgent treatment. All costs remain your sole responsibility and constitute a debt due and payable by you. You must reimburse us within 7 days of receiving our invoice. We reserve the right to charge interest on overdue amounts in accordance with clause 7.2(b);

(b) we will use reasonable endeavours to contact you before authorising non-urgent treatment;

(d) you will immediately make arrangements to attend to your dog at the veterinary clinic, as we are not responsible for remaining with your dog during veterinary treatment and may need to continue providing Services to other dogs in our care;

(e) we are not veterinary professionals and will rely on professional veterinary advice when making emergency care decisions;

(f) time is often critical in emergency situations and delays in authorising treatment may affect outcomes;

(g) if you have specified a spending limit in the Booking Form, we will endeavour to stay within that limit or contact you but if you do not respond we reserve the right to exceed it in life-threatening situations where immediate treatment is required;

(h) if you have not provided clear emergency instructions or spending limits, we will make decisions in what we reasonably believe to be the best interests of your dog's health and safety; and (i) we will not be liable for any decisions made in good faith regarding emergency veterinary care.

5.4 You must provide us in the Booking Form with:

(a) details of your preferred veterinary clinic and regular veterinarian;

(b) clear instructions regarding your wishes for emergency care;

(d) authority for us to access your dog's veterinary records if required for emergency treatment; and

(e) confirmation that you accept financial responsibility for all emergency veterinary expenses.

5.5 If we cannot contact you or any of your emergency contacts, and your dog requires urgent veterinary attention, we reserve the right to:

(a) make decisions regarding your dog's immediate care based on veterinary advice;

(b) authorise treatment required in the circumstances; and

5.6 Lost or Escaped Dogs: If your dog escapes while in our care, we will immediately commence reasonable search efforts and notify you.

5.7 You agree to:

(a) assist with search efforts; and

(b) reimburse our reasonable search and recovery costs.

5.8 We are not liable for loss or injury following escape where we exercised reasonable care and the escape was not caused by our negligence.

6. Dog Health and Vaccination Requirements

6.1 All dogs must be up to date with vaccinations appropriate for their species, age, and health status as recommended by a qualified veterinarian. You must provide proof of current vaccinations before Services commence.

6.2 You must inform us immediately if your dog:

(a) develops any illness or injury between Booking and Service commencement;

(b) is diagnosed with any contagious condition;

(d) displays any unusual behaviour or symptoms; or

(e) has any change in health status that may affect the Services.

6.3 We reserve the right to refuse Services or cancel a booking if we reasonably believe your dog is unwell, poses a health risk to other animals or our staff, or requires veterinary attention.

7. Price and Payment

7.1 In consideration for us providing the Services, you agree to pay all amounts due under these Terms in accordance with the Payment Terms.

7.2 If any payment has not been made in accordance with the Payment Terms, we may (at our absolute discretion, and without prejudice to any of our rights or remedies under these Terms or at Law):

(a) after a period of 5 Business Days from the relevant due date, cease providing the Services, and recover, as a debt due and immediately payable from you, our reasonable additional costs of doing so (including all recovery costs); and/or

(b) charge interest at a rate equal to the Reserve Bank of Australia’s cash rate, from time to time, plus 2% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the relevant due date in accordance with the Payment Terms.

7.3 No-Show Charges: If we attend at the scheduled time and cannot provide Services due to your failure to provide access or your dog being unavailable, you agree to pay 100% of the scheduled Service Price.

7.4 You are responsible for payment of all emergency veterinary care costs incurred on your behalf.

7.5 By accepting these Terms, you authorise us to charge your stored payment method for:

(a) the Price and Add-On Services;

(b) membership fees and recurring subscription charges, where applicable;

(d) cancellation and no-show fees;

(e) emergency veterinary reimbursements;

(f) damage, cleaning or recovery costs; and

(g) any other amounts payable by you under these Terms.

7.6 Membership fees are charged in accordance with the billing cycle stated in the Booking Form, client portal, invoice or written confirmation issued to you. Membership fees are payable in advance unless otherwise agreed in writing. Unused adventure credits do not automatically entitle you to a refund unless required by Law or expressly agreed by us in writing.

7.7 You may withdraw this authorisation by providing 30 days' written notice, provided all amounts are paid.

7.8 When applicable, GST payable will be clearly shown on our invoices. You agree to pay us an amount equivalent to the GST imposed on these charges. “GST” has the meaning given in A New Tax System (Goods and Services Tax) Act 1999 (Cth).

8. Intellectual Property

8.1 As between the Parties:

(a) we own all Intellectual Property Rights in Our Materials;

(b) you own all Intellectual Property Rights in Your Materials; and

(c) nothing in these Terms constitutes a transfer or assignment of any Intellectual Property Rights in Our Materials or Your Materials.

8.2 This clause 8 will survive termination or expiry of these Terms.

9. Confidential Information and Privacy

9.1 Subject to clause 9.2, each Party must (and must ensure that its Personnel) keep confidential, and not use (except to perform its obligations under these Terms) or permit any unauthorised use of, information provided by the other Party, including information about these Terms and the other Party’s business and operations.

9.2 Clause 9.1 does not apply where the disclosure is required by Law or the disclosure is to a professional adviser in order to obtain advice in relation to matters arising in connection with these Terms and provided that the disclosing Party ensures the adviser complies with the terms of clause 9.1.

9.3 We agree to handle any Personal Information you provide to us, solely for the purpose of performing our obligations under these Terms, and in accordance with any applicable Laws.

9.4 This clause 9 will survive the termination of these Terms

10. Australian Consumer Law

10.1 Certain legislation, including the Australian Consumer Law, and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the supply of the Services by us to you which cannot be excluded, restricted or modified (Consumer Law Rights). To the extent that you maintain Consumer Law Rights at Law, nothing in these Terms excludes those Consumer Law Rights.

10.2 Subject to your Consumer Law Rights, we provide all material, work and services (including the Services) to you without conditions or warranties of any kind, implied or otherwise, whether in statute, at Law or on any other basis, except where expressly set out in these Terms.

10.3 This clause 10 will survive the termination or expiry of these Terms

11. Liability

11.1 Despite anything to the contrary but subject to your Consumer Law Rights, to the maximum extent permitted by Law:

(a) neither Party will be liable for Consequential Loss;

(b) a Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and

(c) (where our Services are not ordinarily acquired for personal, domestic or household use or consumption) our aggregate liability to you for any and all Liabilities arising from or in connection with this Agreement will be limited to 100% of the Price (Liability Cap), provided that:

i. any Liability we have for personal injury or death will be unlimited; and

ii. our liability for any Liability that we actually recover under our insurance policies required to be effected and maintained under this Agreement will be limited to the greater of the Liability Cap and the amount we actually recover.

11.2 We are not liable if your dog becomes sick or injured unless such sickness or injury is directly caused by our negligence or breach of duty. You acknowledge that dogs may become sick or injured for reasons beyond our control, including:

(a) pre-existing conditions;

(b) age-related issues;

(d) genetic or hereditary conditions;

(e) exposure to environmental factors;

(f) stress or anxiety;

(g) interactions with other animals;

(h) ingestion of foreign objects or substances;

(i) where injury occurs between dogs during group activity and we have exercised reasonable care and supervision; or

(j) other factors unrelated to our care.

11.3 We accept no responsibility for illness, injury, or death of your dog unless directly caused by our actions or negligence.

11.4 We are not liable for any loss, damage, or injury resulting from:

(a) inaccurate or incomplete information provided by you;

(b) your failure to disclose relevant health or behavioural information;

(d) your failure to provide adequate supplies, medication, or instructions;

(e) circumstances beyond our reasonable control; or

(f) your breach of these Terms.

11.5 Where we have exercised reasonable care and followed your instructions, we are not liable for any adverse outcomes resulting from decisions made regarding your dog's care, including emergency care decisions made in good faith in accordance with clause 5.

11.6 We are not liable for any costs, expenses, or consequences arising from emergency veterinary care except to the extent such costs were incurred as a result of our negligence or breach of duty.

11.7 You agree to indemnify and hold us harmless (including our Personnel) against any Liability arising from or in connection with:

(a) any breach by you of the representations and warranties in clause 2.5;

(b) any inaccurate, incomplete, or misleading information provided by you about your dog's health, behaviour, or history;

(c) any undisclosed medical condition, behavioural issue, or characteristic of your dog that materially increases risk during the Services;

(d) injury, loss, or damage caused by your dog to any third party (including other dogs, people, or property) while in our care, except to the extent directly caused by our negligence or breach of duty; and

(e) any claim, demand, or proceeding brought by a third party arising from your dog's conduct or condition during the provision of Services.

This indemnity is a continuing obligation, independent of your other obligations under these Terms, and survives termination or expiry of these Terms.

11.8 This clause 11 will survive the termination or expiry of these Terms.

12. Termination

12.1 Either Party may terminate these Terms at any time by giving 30 days’ notice in writing to the other Party.

12.2 These Terms will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:

(a) the other Party (Defaulting Party) breaches a material term of these Terms and that breach has not been remedied within 10 Business Days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or

(b) the Defaulting Party goes bankrupt, insolvent or is otherwise unable to pay its debts as they fall due.

12.3 Upon expiry or termination of these Terms:

(a) we will immediately cease providing the Services;

(b) without limiting and subject to your Consumer Law Rights, any payments made by you to us for Services already performed are not refundable to you;

(c) you are to pay for all Services provided prior to termination, including Services which have been provided and have not yet been invoiced to you, and all other amounts due and payable under these Terms;

(d) by us pursuant to clause 12.2, you also agree to pay us our additional costs, reasonably incurred, and which arise directly from such termination (including recovery fees); and (e) we may retain your documents and information (including copies) to the extent required by Law or pursuant to any information technology back-up procedure, provided that we handle your information in accordance with clause 9.

12.4 Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it.

12.5 This clause 12 will survive the termination or expiry of these Terms.

13. General

13.1 Amendment: Subject to clauses 3.3 and 3.4, these Terms may only be amended by written instrument executed by the Parties.

13.2 Assignment: Subject to clauses 13.3 and 13.10, a Party must not assign, novate or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).

13.3 Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.

13.4 Disputes: A Party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other Party within 10 Business Days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by the Australian Disputes Centre.

13.5 Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided that the Party seeking to rely on the benefit of this clause:

(a) as soon as reasonably practical, notifies the other Party in writing details of the Force Majeure Event, and the extent to which it is unable to perform its obligations; and

(b) uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event. Where the Force Majeure Event prevents a Party from performing a material obligation under these Terms for a period in excess of 60 days, then the other Party may by notice terminate these Terms, which will be effective immediately, unless otherwise stated in the notice. This clause will not apply to a Party’s obligation to pay any amount that is due and payable to the other Party under these Terms.

13.6 Governing Law: These Terms are governed by the laws of Western Australia. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Western Australia and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

13.7 Notices: Any notice given under these Terms must be in writing addressed to the relevant address last notified by the recipient to the Parties in accordance with this clause. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

13.8 Publicity: Despite clause 9, you acknowledge and agree that:

(a) we may capture photographs, video recordings, and other visual or audio content (Content) of your dog while participating in the Services;

(b) you acknowledge such Content is our Intellectual Property in accordance with clause 8 and we can use such Content for purposes, including marketing and promotional materials, website, social media, digital platforms, printed materials, advertisements, and client communications;

(d) you may opt out of promotional or marketing use of Content at any time by providing written notice to us, after which we will cease future promotional use where reasonably practicable, though Content already published may continue to be used; and

(e) we do not guarantee that Content will be captured or used. This clause does not grant us any ownership or proprietary rights in your dog.

13.9 Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the Parties.

13.10 Subcontracting: We may subcontract the provision of any part of the Services without your prior written consent. We agree that any subcontracting does not discharge us from any liability under these Terms and that we are liable for the acts and omissions of our subcontractor.

14. Definitions

In these Terms, unless the context otherwise requires, capitalised terms have the meanings given to them in the Booking Form, and:

Add-On Services means any optional additional services selected by you in the Booking Form and provided by us in addition to the standard Services, as described on our website.

Adventure Credit means one service credit attached to a membership or recurring service arrangement, which may be used for an eligible RoamDog adventure service, subject to availability, suitability, safety, weather and these Terms.

Assessment and Onboarding Recovery Fee means the fee payable under clause 2 where your dog is approved and you later choose not to proceed, decline a confirmed place, do not respond to a confirmed place offer, or withdraw after assessment, onboarding, administration or scheduling work has been undertaken.

Assessment Request means a request submitted by you through our website, online form, client portal or other approved process asking us to assess your dog for potential acceptance into RoamDog.

Australian Consumer Law means the Australian consumer laws set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), as amended, from time to time.

Business Day means a day on which banks are open for general banking business in Perth, Western Australia, excluding Saturdays, Sundays and public holidays. Booking means your request for Services as submitted through the Booking Form and accepted by us in accordance with clause 2.

Booking Form means the document, online form, assessment request form, client portal submission, booking page, invoice, confirmation email or other document to which these Terms are attached, linked or incorporated.

Commencement Date means the date that is the earlier of:

(a) the date that you accept these Terms, including by ticking an online acceptance checkbox;

(b) the date that you submit an Assessment Request or Booking Form;

(d) the date that you make part or full payment of the Price.

Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. However, your obligation to pay us the Price and any other amounts payable under these Terms will not constitute “Consequential Loss”.

Consumer Law Rights has the meaning given in clause 10.1.

Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.

Intellectual Property Rights or Intellectual Property means any and all existing and future rights throughout the world conferred by statute, common law, equity or any corresponding law in relation to any copyright, designs, patents or trade marks, domain names, know-how, inventions, processes, trade secrets or confidential information, circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing, whether or not registered or registrable.

Law means all applicable laws, regulations, codes, guidelines, policies, protocols, consents, approvals, permits and licences, and any requirements or directions given by any government or similar authority with the power to bind or impose obligations on the relevant Party in connection with these Terms or the supply of the Services.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms or otherwise.

Membership means a recurring service arrangement under which you pay a recurring fee for access to a set number of adventure credits or Services during each billing cycle, subject to these Terms.

Moral Rights has the meaning given in the Copyright Act 1968 (Cth) and includes any similar rights in any jurisdiction in the world.

New Materials means all Intellectual Property developed, adapted, modified or created by or on behalf of us or you or any of your or our respective Personnel in connection with these Terms or the supply of the Services, whether before or after the date of these Terms and any improvements, modifications or enhancements of such Intellectual Property, but excludes Our Materials and Your Materials.

Our Materials means all Intellectual Property which is owned by or licensed to us and any improvements, modifications or enhancements of such Intellectual Property, but excludes New Materials and Your Materials.

Payment Terms means the timings for payment of the Price and any other amounts payable under these Terms, as set out in the Booking Form.

Personal Information means information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

Personnel means, in respect of a Party, any of its employees, consultants, suppliers, subcontractors or agents, but in respect of you, does not include us.

Price means the price set out in the Booking Form (including any Add-On services), as adjusted in accordance with these Terms.

Services means the services set out in the Booking Form, as adjusted in accordance with these Terms.

Site means the physical location specified in the Booking Form where we are to collect and/or return your dog.

Terms means these terms and conditions and any documents attached to, or referred to in, each of them.

Your Materials means all Intellectual Property owned or licensed by you or your Personnel before the Commencement Date (which is not connected to these Terms) and/or developed by or on behalf of you or your Personnel independently of these Terms and any improvements, modifications or enhancements of such Intellectual Property, but excludes Our Materials and New Materials.

Annexure A – Cancellation Policy

This Cancellation Policy forms part of the RoamDog Terms and Conditions of Service.

Client Cancellations

1. Cancellations made more than 48 hours before scheduled Service commencement: Full refund.

2. Cancellations made less than 48 hours before scheduled Service commencement: No refund.

3. Cancellations made after Services have commenced: No refund for Services already provided.

4. Cancellation fees represent a genuine pre-estimate of our losses including lost opportunity to book alternative clients, administrative costs, and our inability to fill cancelled bookings on short notice.

Assessment and Onboarding Recovery Fee

1. If your dog is approved and you later choose not to proceed, decline a confirmed place, do not respond to a confirmed place offer within the timeframe we specify, or withdraw after assessment, onboarding, administration or scheduling work has been undertaken, we may charge the Assessment and Onboarding Recovery Fee.

This fee is separate from any cancellation fee that may apply to a scheduled Service.

Our Cancellations

1. We may cancel Services if:

a) we determine during the suitability assessment that we cannot safely provide Services;

b) you fail to provide accurate information about your dog's health or behaviour;

c) the Site is deemed unsafe for our staff;

d) your dog displays aggressive, dangerous, or unsuitable behaviour not previously disclosed;

e) your dog is unwell, unvaccinated, or requires veterinary attention; or

f) extreme or unsafe weather conditions exist, particularly elevated temperatures, humidity, or heat index.

2. Where we cancel due to safety concerns or client misrepresentation, no refund will be provided.

3. Where we cancel for reasons within our control (other than weather or safety-related cancellations), a full refund will be provided.

Weather-Based Cancellations

1. If we cancel a Service due to temperature or weather risk, you will be notified as soon as reasonably practicable. We may, at our discretion, offer a credit for a future service or reschedule where feasible. Refunds are not guaranteed.

2. We may cancel participation for individual dogs (including brachycephalic breeds, senior dogs, or dogs with health conditions) even when Services proceed for others, acting reasonably in the dog's best interests.

Temperature guideline only (not a guarantee):

≤28°C: Services proceed as normal, subject to individual dog suitability;

29°C–34°C: Services may proceed with modifications;

≥35°C (or lower where conditions elevate risk): Full adventure services will not be conducted and may be cancelled.

3. We reserve discretion to cancel Services outside these thresholds where conditions reasonably warrant such action.

Emergency Cancellations and Access Failure

1. Genuine emergencies (medical, family, or weather-related on your part) will be considered on a case-by-case basis. Refunds for emergency cancellations are at our discretion.

2. If we arrive for scheduled Services and cannot gain access due to your failure to provide proper access arrangements, the Service will be cancelled and no refund will be provided.